Returns & Exchanges Policy

Return /Exchange PolicyThe Riders Choice return policy allows returns for in-store-credit within 30-days after purchase if the item is unused, in saleable condition, in original packaging, and with all tags intact. We do not offer refunds.

You are responsible for return shipping costs. Products returned in manufacturer packaging and not in a box (example. shipping shoes in their branded box) will be refused and a handling fee of $10 applies. Refused, Undelivered, or Abandoned shipments will be subject to a $10 service fee. Subsequent shipping charges on exchanges are up to the buyer.

Whether an item meets the requirements for return will be at the discretion of Riders Choice.

Do Not order multiple items with the intention of sizing and returning a majority of your order. Please contact us or visit our store for sizing requirements. Returns will be monitored for abuse.

Track Days are non-refundable and non-transferrable. Rain dates will be issued when the respective track closes due to weather. Riders must show up to the track day to receive their rain date.

Store-Credit is only valid for 1 year. If you need to make an exchange please contact us and we would be happy to accommodate you. There is no free shipping option on Exchanges. You are also welcome to visit the store for exchanges or returns.

Select items are subject to a 25% restocking fee: Tires, Pit-Bull, and Electronics. All other products are subject to their respective manufacturer/distributor restocking policies. If there is a problem with your order, please contact our customer service department and we would be happy to assist you.

Helmet Sales Are Final!

Payment

Riders Choice accepts the following methods of payment: Visa, MasterCard, Interac E-Transfer, and Paypal. Please ensure your billing and shipping address matches the details of your credit card.

Gift cards are only redeemable in store.

Sales Tax is based on the shipping address

Warranty

Most manufacturers offer at least 1 year warranty that is handled either directly or by their respective distributor. Please contact our customer service department with your order number (invoice number) and outline the issue and we would be happy to assist you.

The following companies are handled directly:
Klim
Gore-Tex
Anti-Gravity
Tech-Air

Please see store for further details.

Disclaimer

Riders Choice reserves the right to change product pricing or promotions at any time. We reserve the right to refuse to sell to anyone for any reason.
Product descriptions or photo accuracy are not guaranteed. We continually work to achieve 100% accuracy, but if you do find an error please do not hesitate to let us know by e-mailing our customer service department.

 

Riders Choice Price Guarantee

We strive for competitive pricing, if you find a better deal elsewhere, please contact us to determine if your item qualifies for our Price Guarantee! We only match Canadian based retailers and cannot match international vendors that show CAD pricing as there are often hidden costs associated with such purchases and cannot be accurately calculated. (ex. USD to CAD conversion, plus duty, plus shipping, plus brokerage)

Riders Choice Points – Riders Bucks!

Earn 1 point for every dollar spent (excluding taxes) and redeem them for Riders Bucks towards your next purchase! Every 100 points gets you $5.00 off!!! Points earned are valid until Dec 31st of the year they were earned. We reserve the right to end this program at any time or make changes to the point value system.

Privacy Policy

Personal information collected from consumers is not shared or used in any way other than to process their order and payment. Anonymous sales data may be used for optimizing the website layout and advertisements. The e-mail used to register for a Club Riders Choice account is automatically registered for our mailing list, however users can choose to unsubscribe at any time.

Click Here For Our Full Privacy Policy.